Returns Policy

Returns Policy: 100% Satisfaction Guarantee

Easy, No Hassle Returns: 100% Satisfaction Guarantee

Afraid you may not be satisfied with your purchase from Wagawoo? There's no reason to worry! We accept returns of merchandise within 30 days of invoice date.

Please contact us by email or phone and we'll let you know how to send your merchandise back.

Send inquiries to: info@Wagawoo.com

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Wagawoo will accept returns of products within 30 days of invoice date subject to the terms and conditions below:*


Unopened Merchandise

All merchandise require a Return Authorization Number for which the original packaging is unopened. This must be within 30 days of invoice date for a refund of the purchase price, excluding original and return shipping charges. Returns may be subject to a 15% restocking fee on regular items and a 20% restocking fee for special order items.

Opened New Unused Merchandise

All merchandise require a Return Authorization for which the original packaging is opened. This must be within 30 days of invoice date for a refund of the purchase price, excluding original and return shipping charges. Returned products must be in new unused condition, including the original box and all other original packaging, manuals and accessories. Non-defective returns may be subject to a 15% restocking fee on regular items and a 20% restocking fee for special order items.

Defective Merchandise

In order for any product(s) purchased from Wagawoo to be determined defective, it must be returned to Wagawooand accompanied by a Return Authorization Number within the specified warranty period and terms. Wagawoo does not do extended warranties. Wagawoo is not responsible for shipments that are lost or damaged in the return process. Wagawoo is also not responsible for shipping charges past the first 30 days. Products found to be defective from original workmanship will be replaced or credited, at customer request. Products found to be non-defective, will be returned to the customer at their expense.

Shipping Discrepancies

Shipping discrepancies must be reported within 5 days of delivery.

Shipments Damaged in Transit

Any product(s) damaged in transit must be reported to Wagawoo within 5 days of delivery. All original packaging must be held with damaged product(s).

How to Return Merchandise

Contact our customer service representatives to receive a Return Authorization Number.

If the requested return adheres to the return policies outlined above, our customer service representatives will issue a Return Authorization Number and provide further instructions for returning the product(s). The Return Authorization Number must be included on the packing label for any returned item.

Please pack the product(s) to be returned in the original packaging. You will need to prepay shipping charges, and be sure to insure the shipment, unless the return involves a defective product as determined by Wagawoo and our customer service representatives have arranged for pickup. Wagawoo is not responsible for product(s) returned that are lost or damaged in transit. Wagawoo is not responsible for any product(s) damaged from improper packaging.

Please note, any product(s) returned to Wagawoo without a Return Authorization Number becomes the property of Wagawoo and Wagawoo is not obligated to provide a refund or replacement for such returned products.

International Orders: Wagawoo is not responsible for return shipping costs for any orders outside of Canada.

*Terms and conditions are subject to change without notice.